Welcome to Shopinger, operated by Shopinger International Private Limited ("Shopinger", "Company", "we", "our", or "us").
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered through the Shopinger Platform.
By placing an order on the Platform, you agree to this Shipping & Delivery Policy.
Shopinger operates its own logistics network and authorized Shopinger Delivery Partners to provide fast, reliable, and secure delivery of orders.
Delivery services are available only in selected cities and serviceable locations where Shopinger operates.
Orders are generally processed as quickly as possible. Processing time may vary depending on product availability, seller confirmation, prescription verification, order volume, or operational requirements.
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code, landmark (if applicable), and contact number.
Shopinger shall not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.
The above timelines are estimates only and should not be interpreted as guaranteed delivery times. Actual delivery may vary depending on operational, logistical, weather-related, regulatory, or other unforeseen circumstances.
Delivery charges, if applicable, will be displayed during checkout before payment confirmation.
Such offers may be subject to minimum order value, product category, delivery location, or promotional terms.
Customers can track their orders in real time through the Shopinger website or mobile application.
Order updates may also be shared through SMS, email, WhatsApp, or push notifications, wherever applicable.
Our delivery partner may contact you before or during delivery to ensure successful delivery.
Shopinger may cancel the order or reschedule the delivery, depending on operational feasibility.
In such situations, orders may be delivered on the same day or within 1-3 business days, depending on the nature of the delay.
If you receive a damaged, tampered, incorrect, or incomplete order, please report the issue to Shopinger Customer Support within 24 hours of delivery.
After verification, Shopinger will provide an appropriate resolution in accordance with the applicable Cancellation, Return & Refund Policy.
Customers are encouraged to inspect the package at the time of delivery.
If the package appears damaged, tampered with, or incomplete, please inform the delivery partner immediately and report the issue to Shopinger Customer Support.
To enhance customer satisfaction and ensure product quality, Shopinger may provide Open Box Delivery for selected eligible products.
Open Box Delivery does not include product installation, setup, demonstration, activation, or functional testing.
Once the customer accepts the product after Open Box Delivery, claims relating to visible physical damage, missing items, or incorrect product delivery may not be accepted, except where required under applicable law.
Delivery services are available only in locations where Shopinger currently operates.
Shopinger reserves the right to add, remove, expand, suspend, or modify its delivery service areas at any time without prior notice.
Certain products or services may not be available for delivery in all serviceable locations.
If you have any questions, concerns, feedback, suggestions, or require assistance regarding shipping or delivery, please contact our Customer Support Team.
Our Customer Support Team will make reasonable efforts to respond to your queries during the above business hours.
